General Terms and Conditions of the Referral Program

Last updated: October 9, 2026

1. Purpose

The neoflo referral program (hereinafter “the Program”) is offered by NEOFLO, a simplified joint-stock company with a capital of €3,198.38, registered with the Paris Trade and Companies Register under number 912 209 970, whose registered office is located at 2 rue Versigny, 75018 Paris (hereinafter “neoflo”). It allows a neoflo customer (the “Referrer”) to recommend the neoflo breathing belt to someone they know (the “Referee”) and, subject to certain conditions, to receive a referral bonus.

Participation in the Program implies full acceptance of these terms and conditions. The Program is separate from the neoflo Ambassadors Program, which is reserved for professionals and is governed by separate terms and conditions.

2. Scope and Currencies

The Program is open to all orders placed on neoflo.co, regardless of the delivery country, as long as it is one of the countries served by the store.

For orders placed in a currency other than the euro, the Referral Bonus is equal to the equivalent of €20 in that currency, based on the exchange rate applied by the store at the time of the order. The Referrer's Bonus is always paid in euros.

3. Requirements for Becoming a Sponsor

Any individual of legal age, acting in a private capacity, who has placed at least one order on neoflo.co and has a customer account may serve as a Referrer. Members of the neoflo Ambassadors program may not participate in both programs simultaneously.

The Referrer can obtain a personal referral link from their customer dashboard or from the referral page on neoflo.co.

4. Requirements for Becoming a Mentee

Any individual of legal age who has never placed an order on neoflo.co, does not already have a neoflo customer account, and whose email address, shipping address, and payment method are different from those of the Referrer may become a Referral.

The Referred User must place their first order using the Referrer's referral link (or the associated code) for the referral to be counted.

neoflo may ask the Referred User to verify their email address or phone number using a one-time verification code before the discount is applied.

5. Benefits for the Referred Person

The Referred Friend receives a €20 discount (including tax) on their first order at neoflo.co. This discount is applied automatically when placing an order through the referral link or by entering the corresponding code.

The discount is valid only once, for a single order, and cannot be combined with other promotional codes or current offers. It cannot be exchanged, refunded, or converted to cash.

6. Referral Bonus

For each order placed by a Referral that meets the conditions set forth in Articles 2 and 4 and is confirmed in accordance with Article 7, the Referrer receives a bonus of €10.

The bonus is paid via bank transfer to the account specified by the Referrer, or via PayPal. Payments are consolidated and made once a month, during the month following the order's confirmation.

The number of bonuses is limited to 10 per Referrer per calendar year. Beyond that, neoflo may invite the Referrer to join the Ambassadors Program, subject to its own terms and conditions.

The referral bonus is a promotional offer from neoflo. The Referrer does not perform any services for neoflo and is in no way a delegate, agent, or representative of neoflo.

7. Sponsorship Approval

A referral is considered valid once the Referred Friend’s order has been paid for and delivered, and the return and refund period specified by neoflo in its Terms and Conditions has expired without having been exercised—that is, 45 days from the date of delivery.

No commission is due if the Referred Customer's order is canceled, fully refunded, returned, or if the payment is declined or disputed.

8. Prohibited Uses

The following are prohibited and will result in the cancellation of the relevant bonuses and exclusion from the Program:

• self-referral, whether direct or through the use of multiple accounts, addresses, or payment methods;
• sharing the referral link or code on websites or apps that feature promotional codes, coupons, or cashback offers;
• posting the link in public spaces with no personal connection to the Sponsor (mass comments, forums, ads) or by sending unsolicited messages (spam);
• the purchase of keywords, advertisements, or domain names that include the "neoflo" trademark;
• any misleading representation of the Neoflo belt, its effects, or the Program, including, in particular, any medical or therapeutic claims.

A Referrer who shares their link online agrees to disclose that they will receive a benefit if an order is placed.

9. Personal Information

neoflo, the data controller, processes the following data as part of the Program:

• For the Referrer: last name, first name, email address, customer ID, payment information for the referral bonus, and referral history;
• For the Referred Friend: the data necessary to process their order, to perform the verification described in Article 4, and to link the order to the Referrer.

The Referred User accesses neoflo.co via a link that he or she chooses to open; the Referrer does not provide any of the Referred User's contact information to neoflo.

This processing is based on the following legal grounds:

• Program administration and payment of bonuses: compliance with these terms and conditions, to which the Referrer agrees;
• linking the Referred Customer's order to the Referrer: the performance of the sales contract entered into with the Referred Customer;
• Address verification and fraud prevention: Neoflo’s legitimate interest in preventing abuse of the Program.

Data is processed by our service providers Shopjar, the program management provider, and Shopify, the store host. Some of these service providers may process data outside the European Union. These transfers are governed by an adequacy decision issued by the European Commission or by the standard contractual clauses adopted by the Commission. Details can be found in our Privacy Policy, available here.

The Referrer is notified of the Referral's first name when a referral is registered; the Referral is notified of the Referrer's name when they open their referral link.

Data is retained for the duration of participation in the Program and thereafter for the applicable legal retention periods, particularly those related to accounting. Each participant may exercise their rights of access, rectification, erasure, objection, and restriction by writing to contact@neoflo.co, and may file a complaint with the CNIL.

10. Changes to and Termination of the Program

neoflo reserves the right to modify these terms and conditions and the amounts of rewards, or to suspend or terminate the Program, with 15 days' notice posted on this page. Referrals approved before the effective date will remain valid.

neoflo reserves the right to refuse or cancel a reward, and to exclude a participant, in the event of a breach of these terms and conditions, fraud, or suspected fraud, without any compensation being owed.

11. Governing Law

These terms and conditions are governed by French law. In the event of a dispute, an amicable resolution will be sought before any legal action is taken; the consumer may contact the consumer mediator listed in our Terms and Conditions.

Contact: contact@neoflo.co