Terms and Conditions

1. PURPOSE AND SCOPE OF APPLICATION
These General Terms and Conditions of Sale (GTC) govern all sales of the “ neoflo ” breathing belt marketed by Neoflo SAS on the website www.neoflo.co. They apply to all orders placed by consumers and professionals. Any order implies unconditional acceptance of these GTC.

2. PRODUCTS
The neoflo breathing belt is a standalone electronic device designed to help manage stress through guided breathing (tactile vibrations).
Features: 3 vibro-tactile motors, 7 programs, 10-hour battery life, USB-C rechargeable. Complies with CE, UKCA, FCC, and RoHS standards.

Restrictions on use: The belt is not a medical device. It does not replace a medical consultation. Product contraindicated for pregnant women and people with pacemakers.

3. PRICES
Prices are listed in euros, including tax. Neoflo SAS reserves the right to change prices at any time, but products will be billed based on the rates in effect at the time the order is confirmed.

4. PURCHASE AND ORDERING
The customer confirms their order after reading the Terms and Conditions. Acceptance of the Terms and Conditions is mandatory to finalize the purchase.
Modification: The customer may cancel or modify their order until shipment. After shipment, the return conditions apply.

5. PRE-ORDER TERMS AND CONDITIONS
If the product is purchased as a pre-order:
- Payment is taken immediately (reservation at a preferential rate).
- Delivery will be made from the estimated date indicated on the website.
- Cancellation is possible at any time before shipment with a full refund within 14 days.
- If the product is not shipped within 2 months after the estimated date, cancellation is possible.

6. PAYMENT
Payment is secure (SSL) via Shopify Payments. Accepted methods: Visa, MasterCard, Amex, PayPal. The order is only confirmed after full payment has been received.

7. LEGAL WARRANTIES
Warranty of Conformity (2 years): In accordance with Articles L217-4 et seq. of the Consumer Code.
Warranty Against Hidden Defects: In accordance with Articles 1641 et seq. of the Civil Code.
In the event of a defect, contact contact@neoflo.co for repair or replacement.

8. LIABILITY
The product must not be used for medical purposes without consulting a healthcare professional. Neoflo SAS’s liability is limited to the value of the product and does not cover consequential damages.

9. FORCE MAJEURE
Neoflo SAS’s performance of its obligations shall be suspended in the event of force majeure (disasters, strikes, pandemics, etc.).

10. INTELLECTUAL PROPERTY
All elements of the Site and the technology at neoflo are protected by patents and copyright. Any reproduction is prohibited.

11. MEDIATION AND DISPUTES
In the event of a dispute, the consumer may use the European online dispute resolution platform (ODR). In the absence of an agreement, the courts of Paris shall have sole jurisdiction. Applicable law: French law.